Frequently Asked Questions
Frequently Asked Questions
Who is VR for?
We can cater for all ages, with no technical knowledge required whatsoever. We have a huge catalogue of experiences, there’s truly something for everyone and many of our experiences are perfectly playable in a wheelchair. For children aged 12 or younger, we require one adult per three children to help supervise and take care of our equipment. Pregnant women absolutely fine too!
Can I use the headset with glasses?
Yes, the headset is designed to work perfectly with all types of glasses and due to the way the optics work, most find they don’t need to wear them at all!
Do I need to bring anything with me?
Please wear comfortable clothing as are experiences can be quite active! We ask everyone to remove their shoes before stepping on our soft floor, so please come wearing socks too!
When should we arrive?
Please arrive no more than 5 minutes in advance of your booking time. We do not have a waiting area, so you’ll have to wait in your car if you arrive any earlier.
Do we have to book in advance?
Yes, for parties, please do! It works best if you can book online, but if you have any issues, please contact us and our friendly team will be able to help. We only accept bookings at least 72 hours in advance and cannot accommodate walk-ins for parties. Please note due to our Coronavirus measures, we may call to adjust timings or rearrange bookings made less than a week in advance.
How long do we get?
With each hour slot, it varies with your choice of experience and speed of completing it. We will recommend appropriate experiences depending on the size of your group, so everyone will have a go.
Can I book multiple hours?
Yes of course! While 1 hour is a great introduction to VR, an extra hour will give you enough time to try a variety of different experiences! To book multiple hours, simply add the second slot into your basket by heading back to the booking page.
How many people can come?
For a 1 hour slot, 4-6 people is ideal, with a good amount of time for everyone to try a variety of experiences. Our studio can facilitate a maximum of 12 people under our party bookings, so contact us for more details! Please bear in mind that our equipment will be shared amongst your group, so the more people you bring the less time each you will have in VR.
Do you allow birthday parties?
Yes! We can accommodate a maximum of 12 people in our studio and up to 10 aged 12 or under (minimum 1 accompanying adult per 4 children). Please contact us for further details about our party bookings!
What equipment do you have?
Our standalone headsets provide high quality wireless VR, complete with full room scale tracking and controllers. They have a diverse range of fantastic experiences available and you can easily swap to a new experience whenever you like. It’s super easy to use these headsets and there’s something for everyone to enjoy!
Our main headset provides the absolute best experience you can have in VR, with full room scale movement and completely wireless. The view from this headset is projected onto our massive 150″ screen and the audio through our 5.1 sound system. Everyone has a blast using and spectating players on this headset!
Can we do multiplayer experiences?
We have some experiences where one player is in VR and the others use games controllers to interact (asymmetrical multiplayer) and a select few with full multiplayer, but unfortunately the technology isn’t quite there yet for multiple VR players in most of our games!
Should you wish to cancel your booking we will offer a rebooking or full refund if you notify us at least 1 week before your booking or 1 hour after making a booking. If you notify us that you cannot attend your booking at least 2 days beforehand, we will offer a rebooking at any time on a week day within the next month (no weekends).
Any cancellations within 48 hours of your booking cannot be refunded.
Booking amendment policy
You must bring no more than the total attendees stated in your booking (typically max of 6). If you wish to bring more, please contact us at least 48 hours beforehand. We will charge an extra $20 per person at the door for unexpected attendees and this may affect our ability to provide the best experience for your group.
Safety with Virtual Reality
Safety with Virtual Reality
Virtual Reality is a VERY immersive experience and can affect everyone differently. Please read the following disclaimer and understand that by entering our premises, you agree to such terms:
I AM VOLUNTARILY PARTICIPATING IN THE AFOREMENTIONED ACTIVITY AND I AM PARTICIPATING IN THE ACTIVITY ENTIRELY AT MY OWN RISK. I AM AWARE OF THE RISKS ASSOCIATED WITH PARTICIPATING IN THIS ACTIVITY, WHICH MAY INCLUDE, BUT ARE NOT LIMITED TO, PHYSICAL OR PSYCHOLOGICAL INJURY, PAIN, SUFFERING, TEMPORARY OR PERMANENT DISABILITY, ECONOMIC OR EMOTIONAL LOSS, AND DEATH. I UNDERSTAND THAT THESE INJURIES OR OUTCOMES MAY ARISE FROM MY OWN OR OTHERS’ NEGLIGENCE, OR THE CONDITION OF THE ACTIVITY LOCATION(S). NONETHELESS, I ASSUME ALL RELATED RISKS, BOTH KNOWN AND UNKNOWN TO ME, OF MY PARTICIPATION IN THIS ACTIVITY.
Pre-existing Medical Conditions
People who have previous medical conditions such as severe headaches, ear-aches, or psychiatric disorders, should see a doctor before using our VR headsets. Some people may experience seizures triggered by flashing lights or patterns while experiencing virtual reality, even if they have never had a seizure before, or have no history of epilepsy or seizures. Anyone who knows or believes they may have previously experienced a seizure or other symptom linked to an epileptic condition should see a doctor prior to using our VR headsets.
People who are prone to motion sickness have a risk of experiencing discomfort when using Virtual Reality. Do not use when you are sleep deprived, are under the influence of drugs or alcohol, or have digestive problems. PREGNANT WOMEN should not use any VR experiences for the safety of their unborn child and themselves due to motion sickness.
Children under the age of 14 must be accompanied by an adult over the age of 18. Children under the age of 18 are not able to play games that carry a mature age restriction.